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Customer Service Information

ClearPoint Direct is a division of Nuvatek Distribution Corporation.

Nuvatek Distribution is committed to providing you with the most innovative, quality products available and the friendliest customer service. If you have any question, suggestions or feedback please feel free to contact us via the following methods:

Customer Service Hours
Monday to Friday (9:00 a.m. to 4:00 p.m. Eastern Time)

Email: us at: info@clearpointdirect.com
Phone: 1-888-840-9999

Mailing
Canada - P.O Box 888, Pointe-Claire, QC, H9R 4Z6
USA - P.O Box 3508, Champlain, NY, 12919

 

FAQ


Account Issues


Q: How do I create an account ?
Once you have done all your shopping and proceed to checkout you will find the  Create an account 
option at the bottom of the Billing information form.
Please take note that the email address you have created above (billing info)  will be your email login.


Q: Do I have to create an account before placing an order ?
No, you do not have to create an account.
But if you choose to create an account you can have the history of all your past orders and you don’t have to fill your shipping details again.
 

Q: How do I login into my account ?
1. You can login before you start shopping by clicking on the login link is situated at top of your page.


2. Once you have done all your shopping and proceed to checkout you will find the login at the top of the page.



 


About Coupon Codes


Q: What are Coupon Code ?
Coupon Codes are specifique codes that are assigned by us on promotional Ads or email which allowes you to have the promotional offer at the cart. These coupon codes will give you a special price, free shipping or a rebate off the regular price as announced in the ad or email you have recieved.

 

Q: How do I get a Coupon Code ?
Coupon Codes could be found on Ads and / or Weekly ClearPoint Deals emails

Weekly ClearPoint Deals : If you are a members of our Weekly ClearPoint Deals email list
you receive special coupon codes that offer discounts and free shipping offers.

To sign-up to our Weekly Deals offer please click on the Sign-Up Now at the top of our home page.
This link will bring you to a form to fill.

Ads :  Ads we published in magazine or inserts which are delivered at your door.
The coupon code is located at the top right hand corner of the order form.
 

 

Q: Where do I put in my Coupon Code to get my special offer ?
Once you have done all your shopping and proceeded to the cart page before proceeding to checkout.

Q: Can I use two codes at the same time ?
No, it only recognizes the last code you entered. If you like more than one offer, you can simply place another order.
 


About My Order


Q: How will my purchase be identified on a credit card statement ?
ClearPoint Direct / ClearPoint Deals is a subsidiary of Nuvatek Distribution Corporation, developer, marketer and distributor of proven consumer products destined to retail markets. All customer transactions are processed by Nuvatek and will appear on the client's credit card statement.
 

Q: How long does it take for an order to ship ?
We endeavor to process and ship out all online orders within 48 hours. Please allow 7 to 10 days
(depending on where you live) for Canada Post (Canadian) or USPS ( US ) to deliver it to your door.


Return Policy

ClearPoint Direct stands proudly behind each product and offers a 30-day Money Back Guarantee if not entirely satisfied.
( unless stated otherwise in The offer  ).

We have a strict hygiene policy, goods must be unused. Items must be returned in original condition and original packaging and you will receive a full refund, less shipping and handling (unless the error is ours). Please print out the
The Return Form and send it back with the merchandise.

Please note - Clearance products have been reduce to it's lowest price possible, therefore as stated in the offer there are no refunds for those items.

Please allow 15-20 business days to receive and process your return.

Any credits or charges will be issued to the credit card used for purchase. Please allow up to two billing cycles for a refund to appear on your credit card statement.
 

Q: Where do I send my return?
Canada - P.O Box 888, Pointe-Claire, QC, H9R 4Z6
USA - P.O Box 3508, Champlain, NY, 12919


Size Charts


Determining your Comfort Bra Size


You may not be the size you think you are ...

Using a soft measuring tape, measure your rib cage directly under your bust and refer to the size chart.

Example, say your under bust (band size) measures 39.5 inches, the chart suggests you select size 40.

Under Bust MeasurementBra Size
InchesCentimeters 
30 - 34 in76 - 86 cm34
34 - 36 in86 - 91 cm36
36 - 38 in91 - 97 cm38
38 - 40 in97 - 102 cm40
40 - 42 in102 - 107 cm42
42 - 44 in107 - 112 cm44
44 - 47 in112 - 119 cm46
47 - 50 in119 - 127 cm48

 

Carole Martin Comfort bras are designed to hug you to provide a snug fit. However, If you prefer a more relaxed fit, then choose the next size up which, using the example above, is a size 42.

Remember, all Carole Martin Comfort bras have expandable cups designed to fit B, C, D and, for some styles, DD cups. So, no need to worry about measuring for cup size.

You may be used to wearing a particular bra size. Every brand has its own sizing; this is why measuring yourself is essential and will help you order the correct Carole Martin Comfort bra.

The size chart is only a reference. The human body comes in different shapes and sizes and sometimes your sizing may fall outside of our sizing.

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